3,300 unauthorised flat rental cases dealt with by HDB in last 5 years

From 2014 to 2018, HDB dealt with 3,300 unauthorised flat rental cases, revealed the Minister of National Development.

The Minister revealed the statistics on unauthorised flat rental cases in a written reply to a parliamentary question.

The Minister, Mr Lawrence Wong, was responding to a parliamentary question by Cheng Li Hui, Member of Parliament for Tampines GRC. Ms Cheng asked:

“Over the last five years, what is the number of complaints received by HDB pertaining to foreign tenants in HDB estates; what is the nature of these complaints; how does HDB follow up on the complaints; and whether measures are in place to help first-time foreign tenants of HDB flats familiarise with the norms and practices in HDB estates as well as living in Singapore.”

In revealing the figures on unauthorised flat rental cases dealt with by HDB, Mr Wong said:

“From 2014 to 2018, HDB received about 3,300 cases of feedback on suspected unauthorised flat rentals, dis-amenities or overcrowding of HDB flats by foreign and non-foreign tenants. HDB investigates every case of public feedback received, on top of the proactive inspections that it carries out. Depending on the severity and circumstances of the infringement, HDB may issue a written warning, impose a financial penalty, or acquire the flats compulsorily from the owners.

HDB actively promotes gracious and harmonious living in public housing through various initiatives. For example, HDB has a network of volunteers to help spread tips on neighbourliness at community events and door-to-door visits. HDB also gives out the Good Neighbour Awards to recognise individuals who have gone the extra mile with their acts of neighbourliness.

Besides HDB’s efforts, there are also initiatives undertaken by other government agencies. For example, the People’s Association’s nationwide network of more than 1,400 Integration and Naturalisation Champions reach out to new immigrants and help them settle into the community. The National Integration Council works with community groups, immigrant associations, schools, and other partners to help foreigners and immigrants understand our local laws, norms and culture.”

Besides revealing the data on unauthorised flat rental cases dealt with by HDB, and how HDB handles such cases, the Minister also answered a question on unauthorised short-term accommodation listings online.

In responding to Bishan-Toa Payoh GRC MP, Chong Kee Hiong, who asked: “Regarding listings of Singapore residential properties for lease periods shorter than the legally permitted durations on websites such as Airbnb, what measures are in place to prevent such listings; how rigorous are the enforcement measures; whether penalties should be increased; and whether the Ministry will consider penalties for websites which host such illegal listings including temporary bans”, Mr Wong answered saying:

“The listings on websites like Airbnb typically do not contain specific information on the property and its owner, or the terms of the rental arrangement. So the key to effective enforcement against illegal short-term accommodation (STA) is not so much by targeting the listings, but by conducting investigations against all suspected cases and taking action against the STA hosts.

Over the past year, URA has been stepping up its investigations of residential units suspected of STA use. Where there is evidence of illegal STA operations, URA will take enforcement action and impose penalties on the perpetrators. For those renting out their homes on a casual basis, and caught for the first time, URA will impose a composition fine, of up to $5,000. Since May 2019, URA has issued 7 such fines.

For repeat offenders and those who undertake STA operations on a commercial scale, URA will prosecute them in court, and seek higher penalties. So far, URA has secured 4 convictions in Court. With the increase in investigation and enforcement actions, we can expect more cases to be fined and prosecuted in Court over the coming months.

There have been a few cases of estate agents who were complicit in illegal STA activities. Besides the financial penalties imposed by URA or the Courts, the CEA will separately bring these errant agents to task by revoking their registration and debarring them for a period of time.”

In responding to another question on neighbour disputes, the Minister said: “Since 2014, HDB has received about 15,600 cases of feedback relating to disamenities caused by neighbours, or an average of about 2,800 cases per year. Many of such cases are settled privately. We thus do not have statistics on how many of these cases have been resolved.”

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